Support
Setup, playback, billing. We answer within a working day.
Guides are being written. Search looks at guide titles only.
Getting started
- Install on Android TV
- Activate a TV from your phone
- Add a self-hosted server
- Add a network share
- Add your own playlist
Guide, metadata, playback
- Point the guide at a custom EPG
- Fix a mismatched title
- Subtitles and audio tracks
- When playback stutters
- Scheduling a recording (Pro)
Billing
- Change or cancel your plan
- Ask for a refund
- Store purchase vs web purchase
- Regional pricing and currency
- Invoices, VAT and KDV
No guide matches that yet. Email support@meridian.app and we'll answer directly.
Straight answers
My subscription lapsed — did I lose anything?
No. You drop to Free limits; every source and recording stays configured and returns on renewal. Offline devices keep playing for 30 days before they need to check in.
I bought through a store, not here
Same entitlement, same account. Refunds and cancellations for store purchases run through that store; we'll walk you through the steps.
Can you recommend a source?
No. Meridian supplies, indexes and recommends no media, and we can't help you find any. We support the software that plays what you already have.
Still stuck
Email support@meridian.app with your app version and device. Diagnostics are opt-in and never include URLs, credentials or titles.